FAQs
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What is your cancellation policy?
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Changes to your session that are 24 hours in advance will incur a 50% charge. Same-day cancellations will be charged the full price of the session booked.
No-call no-shows will be charged 100% of the booked session and blocked from booking any future sessions with our studio.
Please review the extended cancellation policy and other policies in the new client paperwork. A card on file is required to book to enforce this policy.
How do I get in?
Do you offer mobile massage?
Do you have gift cards?
What do I do if I am sick?
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Please keep yourself, us, and other clients safe by cancelling as soon as symptoms arise. Please wait two weeks before rebooking. If you are within the 24-hour cancellation window, you may give your appointment to someone else to avoid a charge.
What is your draping policy?
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All clients are required to be appropriately draped for the entirety of the session on the table. Do not contact us with unsolicited offers. Any requests for massage or bodywork that push therapeutic boundaries will be immediately blocked and reported.
What if I am running late?
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Where do I park?
If you are running late to your session, please reach out to us to let us know. We do not extend session time and will only fulfill the remaining time of what you have booked.
If you are more than 10 minutes late and we haven’t heard from you, it will count as a no-call no show and you will be charged the full price of the session.
There is metered parking on Larimer St. and the surrounding blocks (free on Sundays). We also have a paid lot on the North side of the building. There are sporadic free one- to two-hour spaces on surrounding streets that are first-come, first-served.
We are two blocks away from Rockies Stadium. Please plan accordingly to ensure you get your full session time.
All of our sessions are appointment-based with the ability to book an hour before the session starts if the schedule allows. We are located above Side Car on the second floor, and all access is secure. You will receive an access code for your session during your appointment confirmation.
If you do not receive a code for any reason, fear not. If we don’t see you in the waiting room, we will come down and grab you.
Please note: Unfortunately, our office is NOT accessible to those with difficulties walking or wheelchair users.
We do not provide mobile massage therapy services for individual clients. However, we do offer mobile, event, and venue services. Please fill out the inquiry form on the contact page HERE.
Yes! Hard copy gift cards may be purchased in the office only for the amount of your choosing. E-gift certificates available as well on our booking page.